Question 1

Where do you deliver?

Accepted Answer

In order to buy Prescription Skin you must live in Australia. We deliver to all Australian addresses using express post. When your skincare has been shipped you will receive tracking details to track the location of your Prescription Skin.‍We are also in the process of expanding into the USA, so watch this space!

Question 2

What possible side effects should I know about?

Accepted Answer

All prescription ingredients carry a risk of side effects. Fortunately, the ingredients we use are generally well tolerated. We always use safe doses and start our patients on lower doses, which allows your skin to get used to the treatment. Check out our Ingredients pages for more information about possible side effects for each ingredient.
 
You will also receive a consumer medication information (CMI) sheet with your prescription. This will provide further details about the effects and possible side effects of each ingredient in your prescription.

Question 3

What is the cost of Prescription Skin?

Accepted Answer

Prescription skin is priced at $69 per month, which is billed every 2 months. So, in total, your card will be charged $138 every two months. If you prefer not to subscribe you can also buy a one-off 2 month supply of Prescription Skin, which also costs $138.

Question 4

Can I use my other skincare products with Prescription Skin?

Accepted Answer

In most cases you can continue to use your other skincare products. Your doctor will go through this in more detail with you. We generally recommend you use Prescription Skin for about a month before re-introducing your other skincare products. We highly recommend that you add a cleanser, toner and sunscreen to your Prescription Skin routine.

Question 5

How long does it take to make and receive my skincare?

Accepted Answer

Your skincare is generally made within 24 hours of your formula being finalised by our doctors. We send the prescription directly to our partner pharmacy. When it is ready it will be express posted to you. Normally, this whole process takes less than a week.

Question 6

Can you treat more than one condition at a time?

Accepted Answer

Yes! The best thing about our custom skincare formulations is we are able to tailor the prescription to your needs. Make sure you outline what your three main goals are in our questionnaire and your doctor will do their best to address all three in one bottle of Prescription Skin!

Question 7

How much does the consultation cost?

Accepted Answer

Free! The consultation doesn't cost you a thing. Also, if you feel that your prescription isn't quite right, we'll adjust it for free!

Question 8

What skin conditions can you treat?

Accepted Answer

The two most common conditions we treat are fine lines/ wrinkles and acne. However, we also treat melasma, rosacea and hyperpigmentation. Visit our 'Treatments' tab to learn more.

Question 9

How do I change or cancel my consultation appointment?

Accepted Answer

If you need to change or cancel your appointment simply email info@prescrptionskin.co or go to our 'Contact' page to send us a message. Please give us at least 24 hours notice for changes or cancellations as our doctors are busy and we don't want anyone to miss out on an appointment.

Question 10

My skincare hasn't arrived. What do I do?

Accepted Answer

You should have received an email with a tracking number for your Prescription Skin. If you haven't received either of these, your skincare might still be in the process of being formulated. If something doesn't seem right, please contact us at info@prescriptionskin.co.

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